How Undercover Recording Revealed a £28 Million Timeshare Scam

Prosecutors have labeled it as among the biggest frauds of its kind in the United Kingdom.

In all 14 individuals have been convicted for their role in a £28 million scheme to cheat in excess of 3,500 timeshare owners.

The affected individuals were keen to exit decades-old timeshare contracts and went looking for assistance.

Most were in the age range of 60 and 80. In excess of 500 of them parted with in excess of £10,000, and a single victim handed over over £80,000.

Those victimized were faced intense presentations lasting up to six hours. They were financially worse off, owning useless fake "credits" and remained locked into costly timeshare contracts they frequently were unable to use.

The Firm Behind the Deception

The firm at the core of the scheme was Sell My Timeshare (SMT). They took customers' funds to fund the directors' opulent standard of living of prestigious schooling, millionaire mansions and personal aircraft.

The man at the top of the company, the company director, was sentenced to a seven and a half year sentence in January for conspiracy to defraud.

Recently, his partner one of the co-defendants was part of the concluding cases to learn their fate.

She received a two-year long deferred imprisonment at Southwark Crown Court after pleading guilty to money laundering.

This has been a lengthy process and represents a major victory for the victims who came forward, the authorities and the Crown.

The Way the Inquiry Began

The first knowledge of the firm was in the mid-2016. I was working in the investigations unit of a news organization, creating investigative features.

A friend noted that his mum had inherited the ownership of a holiday property in a European resort and, after decades of vacations, had commenced searching to get out of the contract.

It should be noted how popular holiday ownership had grown with UK travelers in the eighties and nineties.

Vacation properties enabled individuals to use the equivalent unit annually, or exchange their weeks with additional holders who had properties in alternative destinations. About 600,000 sun-lovers seized that opportunity.

The initial boom was accompanied by a lot of accounts about dishonest operators fraudulently marketing investments. They appeared frequently on public interest broadcasts.

The standard vacation property deal tied investors in for decades.

At that time, those investors who had enjoyed their assigned property in the sun for decades were getting older, and many were attempting to wave goodbye to their timeshares.

Some had health issues and couldn't get to their properties. A few just felt they'd enjoyed sufficient use from them. And a portion had passed away, in frequent situations leaving their family members to inherit the contracts - plus their regular contributions and upkeep costs.

The Investigation Develops

This was the situation the friend's mum had ended up. She looked online for answers and found SMT, a firm whose website claimed to terminate her contract.

Yet, having submitted funds and arranged an appointment with them, her family had doubts.

Subsequent checking uncovered numerous individuals claiming they had paid money and received no benefit in return. Indeed, they had been left out of pocket. Substantial amounts.

The investigative unit commenced probing what was occurring. It quickly became clear that there were some shady characters operating in the vacation property industry.

An attorney had many grievance cases waiting to sue the organization.

We spoke to clients who had engaged the company and they all told the same story. They thought the firm would acquire their investment off them but when they went to a consultation (for which they made an advance payment) they were advised there was no re-sale value.

Instead, they were persuaded - in fact compelled - to invest additional funds acquiring "the firm's incentive scheme", linked to the outfit's parent company, Monster Travel.

The precise definition was rather ambiguous. They appeared to be a kind of currency, offering cheaper vacations and services and consumer discounts.

And they were reportedly "transferable with additional holders, eventually.

Paying cash at the time would lead to an eventual payoff that would cover SMT's fees and result in the investor ahead financially, released finally from their troublesome agreement.

Too good to be true? Certainly, that proved correct.

A 'Deceptive Tactic'

If these accounts were true, this was a massive scam.

It's what is called a "deceptive marketing."

An operator - specifically the organization - "baits" the consumer by marketing a specific service only to then state it cannot be provided, steering the individual in the direction of another, inferior product or service.

That's illegal. Armed with all the evidence we had collected, we made the case to discreetly video one of the company's meetings.

Such an operation demands dedication, work, and clear arguments for why this is the exclusive approach to collect the data necessary to confirm deceptive practices.

Armed with that permission, our compact group organized a consultation with one of the company's representatives in the English town.

Posing as a member of the public hoping to assist his parent free from her timeshare contract|holiday ownership agreement

Larry Webster
Larry Webster

Elara Vance is an astrophysicist and science writer passionate about making space accessible through engaging articles and cosmic storytelling.